1. The agreement
These Terms of Service (the "Terms") are a contract between you and FloFrame, LLC, a Texas limited liability company at 5900 Balcones Drive, Suite 100, Austin, Texas 78731 ("FloFrame," "we," "us"). They govern your use of the website at floframe.ai (the "Site") and of the software products FloFrame offers (the "Products"), currently TUOCA, The Upload Offline Conversions App, at uploadofflineconversions.com. Products we release later are covered unless they publish their own terms.
By using the Site, creating an account, or using a Product, you accept these Terms. If you are accepting on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization. If you do not agree, do not use the Site or the Products.
If you and FloFrame have signed a separate written agreement covering a Product, that agreement controls where it conflicts with these Terms.
2. The Site
The Site describes FloFrame and its work. Its content is provided for information and may change without notice. You may browse it and contact us through it. You may not scrape it, copy it beyond ordinary browsing, or use it to send unsolicited messages to us or anyone else. Information you send through the contact form is handled as described in the Privacy Policy.
3. Accounts and eligibility
The Products are for business use. To hold an account you must be at least eighteen and able to form a binding contract. You must give accurate account information and keep it current. You are responsible for everything done under your account and for keeping your credentials confidential; tell us at info@floframe.ai promptly if you believe your account has been compromised.
Account owners may invite team members and assign them roles. The owner is responsible for the acts of every user on the account and for removing users who should no longer have access.
4. Plans, fees, and billing
Plans. Each Product offers plans that differ in features and limits, as described on the Product's pricing page at the time you subscribe. Some Products offer a free plan with reduced limits. We may change plan features, limits, and prices; changes to a paid plan take effect at your next renewal, and we will give at least thirty days' notice by email of a price increase.
Billing. Paid plans are billed in advance for each billing period offered on the pricing page (currently monthly), through our payment processor, Stripe. You authorize us to charge your payment method for the plan you select and for renewals. Subscriptions renew automatically at the end of each billing period until cancelled. Fees are stated exclusive of taxes; you are responsible for any sales, use, or similar taxes other than taxes on our income.
Changes and cancellation. You may upgrade at any time; the new plan applies immediately and the difference is charged for the remainder of the period. You may downgrade or cancel at any time from within the Product; the change takes effect at the end of the current billing period, and you keep your current plan until then. Fees already paid are not refundable, except where the law requires otherwise or these Terms say so.
Non-payment. If a charge fails, we will retry and notify you. If payment is not received within fourteen days, we may downgrade the account to the free plan or suspend it until payment is made.
5. Your data
"Customer Data" means everything you upload to a Product, connect to it, or have it fetch on your behalf: records from your call-tracking, job-management, and other systems, files you upload, events sent to your webhook endpoint, and the conversion records built from them.
Ownership. You own your Customer Data. You grant FloFrame a licence to host, copy, transform, transmit, and display it only as needed to provide and support the Product as you have configured it, to secure and maintain the service, and as required by law. We will not use Customer Data for any other purpose and will not sell it.
Your responsibilities. You are responsible for your Customer Data and for how you use the Product with it. You represent that you have the rights, consents, and lawful basis needed to collect the Customer Data, to give it to us, and to have it sent to the advertising platforms you connect, including any notice to or consent from the individuals it describes that applicable law or the platforms' policies require. You will not send us data you are not permitted to share, and you will not use a Product to process data about children.
Processing terms. Where privacy law treats you as a controller or business and FloFrame as a processor or service provider, we process Customer Data only on your documented instructions (which these Terms and your configuration of the Product constitute), keep it confidential, protect it with the measures described in the Privacy Policy, assist you in responding to individuals' requests, and delete or return it at the end of the relationship as described in section 9. We will enter into a data processing agreement with customers who require one; email info@floframe.ai.
Deletion. You may delete connections, records, or your whole account from within the Product. Deleting the account deletes its Customer Data and destroys the encryption key that protected it, subject to the retention criteria in the Privacy Policy.
6. Third-party platforms
The Products connect to third-party platforms you choose, such as Google Ads, Microsoft Advertising, Meta, TikTok, CallTrackingMetrics, CallRail, ServiceTitan, and Jobber. Each connection is governed by that platform's own terms and policies, which you must comply with. You authorize FloFrame to access those platforms on your behalf using the credentials you provide, and you may revoke that access at any time.
We do not control those platforms. We are not responsible for their availability, for changes to their APIs or policies, for how they process, attribute, delay, deduplicate, or reject the records we send at your direction, or for any action they take on your accounts. If a platform withdraws access, a feature that depends on it may stop working, and that is not a breach of these Terms.
7. Acceptable use
You may not, and may not allow anyone else to:
- use the Site or a Product in violation of law, of a third-party platform's terms, or of the rights of others;
- upload or send through a Product data you do not have the right to process, or data that is false, misleading, or intended to manipulate an advertising platform's measurement;
- probe, scan, or test the vulnerability of our systems, circumvent access controls, or interfere with the service or other customers' use of it;
- reverse engineer, decompile, or attempt to derive the source code or underlying architecture of a Product, except to the extent the law forbids that restriction;
- copy, resell, sublicense, rent, or provide a Product to third parties as a service, other than to your own clients through the multi-client features a plan includes;
- use a Product to build a competing product, or use automated means to extract its content or data beyond its documented features;
- send spam, malware, or abusive content through a Product or the Site.
We may investigate suspected violations and may suspend or terminate accounts that violate this section.
8. Intellectual property
FloFrame and its licensors own the Site, the Products, their software, architecture, designs, documentation, and trademarks, and all rights in them not expressly granted here. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Products during your subscription for your business purposes. If you send us suggestions or feedback, we may use them without obligation to you. Nothing in these Terms transfers any right in your Customer Data to us.
9. Term, suspension, and termination
These Terms apply from your first use of the Site or a Product and continue while you hold an account or use the Site. You may end them at any time by deleting your account. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within ten days of notice, if we are required to by law or by a platform we depend on, if your account is used in a way that threatens the security or integrity of the service, or if a plan or Product is discontinued. We will give at least thirty days' notice before discontinuing a paid Product and will refund any prepaid fees for the period after discontinuation.
On termination your right to use the Product ends. Ask us before deleting your account if you need a copy of your Customer Data, and we will provide one in a common machine-readable format. Sections 5 (as to our obligations for data still held), 8, 10, 11, 12, 13, and 14 survive termination.
10. Warranties and disclaimers
We will provide the Products with reasonable skill and care and substantially as described. Otherwise, the Site and Products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that conversions sent to an advertising platform will be accepted, attributed, or acted on by that platform, or that using a Product will produce any particular advertising or business result.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost advertising spend, or lost data, arising out of or relating to these Terms, however caused and under any theory of liability, even if advised of the possibility.
To the fullest extent permitted by law, FloFrame's total liability arising out of or relating to these Terms, the Site, and the Products will not exceed the fees you paid to FloFrame in the twelve months before the event giving rise to the claim, or one hundred United States dollars if you paid none.
These limits do not apply to a party's breach of section 7, to your payment obligations, to either party's indemnification obligations, or to liability that cannot be limited by law.
12. Indemnification
You will defend and indemnify FloFrame and its members, officers, employees, and contractors against any third-party claim, and the resulting damages, costs, and reasonable attorneys' fees, arising from your Customer Data, your use of a Product in violation of these Terms or of law, or your breach of a third-party platform's terms. We will notify you promptly of any such claim and cooperate in the defence; you may not settle a claim in a way that admits fault on our behalf without our consent.
13. Governing law and disputes
These Terms are governed by the laws of the State of Texas and the federal laws of the United States, without regard to conflict-of-laws rules. Before filing a claim, each party agrees to notify the other in writing and attempt in good faith to resolve the dispute for thirty days. Any claim not resolved will be brought exclusively in the state or federal courts located in Travis County, Texas, and each party submits to their jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
14. General
Changes to these Terms. We may revise these Terms. We will post the revised Terms here with a new effective date and, for changes that materially affect account holders, give at least thirty days' notice by email. Continued use after the effective date is acceptance of the revised Terms; if you do not agree, cancel your account before they take effect.
Notices. We will send notices to the email address on your account. Notices to FloFrame go to info@floframe.ai or to the address in section 1.
Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition, or sale of assets, with notice to you.
Export and sanctions. You may not use the Products in violation of United States export-control or sanctions law, and you represent that you are not on any United States restricted-party list.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and FloFrame about the Site and Products and supersede prior agreements on the subject. If a provision is unenforceable it will be enforced to the extent permitted and the rest remains in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.
15. Contact
FloFrame, LLC
5900 Balcones Drive, Suite 100
Austin, Texas 78731, United States
info@floframe.ai